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Is GoHighLevel GDPR Compliant?
How to stay compliant with GDPR & HighLevel
If you're using GoHighLevel (also known as HighLevel or GHL) and doing business in the UK or EU, you're probably wondering: is HighLevel GDPR compliant?
The short answer is: Yes - but only if YOU use it correctly.
Disclaimer: The information provided in this guide (and any associated downloads or web pages) is for general informational purposes only. While every effort has been made to ensure accuracy, this content does not constitute legal advice. GDPR and data protection laws can be complex and may vary depending on your specific circumstances or jurisdiction. You are strongly encouraged to consult a qualified legal professional or data protection officer (DPO) to ensure your business practices, policies, and communications are fully compliant.
Is HighLevel Itself Compliant?
HighLevel is based in the USA, but they have taken steps to help you comply with GDPR:
They provide a Data Processing Agreement (DPA) with Standard Contractual Clauses for data transfers to the US
They are certified under the Data Privacy Framework to handle data in the UK & EU
They do not use your contact data for their own purposes - they only process it on your instructions
They have security safeguards and measures in place to ensure that any personal data they hold is stored securely
As a data processor, they are fully GDPR compliant.
HighLevel's DPA is available to download inside of your Agency Account. Head to:
Agency View > Settings > Compliance > GDPR Compliance
...to download your copy of the DPA and sign it. This is a legal document that confirms your relationship with HighLevel. If you're using HighLevel for your own business, this document will be called upon under any GDPR investigations.
What are the key roles in GDPR?
The General Data Protection Regulation (GDPR) is a privacy law that applies to anyone who handles personal data of individuals in the EU or UK. It gives people more control over how their data is collected, used, and shared.
Under GDPR, there are two key roles:
Data Controller:
The person or business who decides what data is collected and why
Data Processor:
The service or person that processes that data on the controller’s behalf
If you're running campaigns, collecting leads, or storing contact data in HighLevel, you are the Data Controller - and HighLevel is the Data Processor.
Please Note: If you're using HighLevel on behalf of a client or customer, or running a white-labelled version of HighLevel, you become a Data Processor (and your clients a Data Controller) so you'll need in DPA agreement in place with the entity you are processing the data for.
What You Need to Do to Be GDPR Compliant Using HighLevel
Using HighLevel doesn’t automatically make your business compliant. HighLevel is a tool, and it needs to be used in a compliant way. Here’s what you need to put in place:
1. Sign HighLevel’s DPA
This makes your data transfers to the US legal under GDPR. It’s your agreement with HighLevel as your sub-processor.
2. Add a Privacy Policy to All Data Collection Points
Data protection authorities consistently recommend providing privacy information directly at the point where data is collected, not relying on users to hunt for it elsewhere on the site( eg. your footer).
Every form, funnel and website must link to your privacy policy and explain what you're collecting and why.
3. Use a Cookie Banner (That Gets Consent)
HighLevel's page builder includes a built-in GDPR-compliant cookie banner, so you’ll need to add this to each website and funnel that you have in HighLevel.
The cookie banner has a number of options, one of which is not GDPR compliant. DO NOT select 'Don't ask' as your compliance type under the cookie banner's General Settings. That's just asking for trouble!
4. Collect Proper Consent for Emails & SMS
Make sure you’re asking people to actively opt-in. That means no pre-checked boxes. And if you're marketing to countries like Germany, you'll also need a double opt-in.
If you'd like to learn more about getting consent for your marketing visit our page:
5. Respond to DSARs (Data Subject Access Requests)
If someone asks to see or delete their data, you must be able to:
Find it in HighLevel
Export or delete it
Respond within 30 days
6. Sign a DPA With Your Clients (If You Process Their Data)
If you're managing campaigns, storing leads, or running automations for clients inside HighLevel, you are a Data Processor - and you need a DPA in place with each client. HighLevel’s DPA doesn’t cover that part. That’s your responsibility.
Common GDPR Misunderstandings for HighLevel Users
"HighLevel is GDPR compliant so I don’t have to do anything." ❌ Not true — compliance depends on how you use it.
"I only collect names and emails, so GDPR doesn’t apply." ❌ It does. Name + email = personal data.
"I signed HighLevel’s DPA so I’m covered." ❌ That’s only half the story. You need your own DPA with clients too.
In Conclusion: HighLevel gives you the tools to be GDPR compliant. It’s up to you to use them properly.
Navigating GDPR doesn’t have to be overwhelming. With the right systems in place, you can be confident you're GDPR compliant.
If you’re collecting or managing personal data in any way, you need to:
Know your legal role
Get the right agreements in place
Handle data requests properly
Stick to the rules and it's all groovy.
Meet Tim, Your HighLevel Expert
"With over 25 years of digital marketing expertise and as the UK's first certified HighLevel administrator, I've helped businesses of all sizes transform their marketing operations and achieve dramatic growth.
GDPR compliance is essential for every business operating in the EU/UK, including businesses who provide services to customers in that area.
However, it's often overlooked and and under-prioritised, which could leave your business open to serious penalties for non-compliance."
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Ready to get GDPR compliant?
Introducing: The All-in-One Snapshot to Keep Your Communications Compliant
The HighLevel GDPR Snapshot gives you plug-and-play HighLevel templates, compliant workflows, policy generators, and a full setup guide. Everything you need to make compliance part of your growth strategy.
GDPR Compliance Made Easy for HighLevel Marketers & Agencies
Don't Delay! Get the GDPR HighLevel snapshot today and kiss goodbye to GDPR worries.
GDPR Snapshot FAQ
Still unsure this is right for you? Check out the FAQ.
Is this snapshot only for UK users?
No - it’s designed to comply with UK and EU GDPR, so it’s perfect for anyone targeting customers in the UK or Europe. If your clients or leads are based there, this applies to you.
What platforms does it work with?
It’s built for HighLevel - so if you use GoHighLevel, you’re good to go. Just import the snapshot and start using the prebuilt assets.
Is there any training included?
Yes - a short companion course is coming soon, walking you through how to set everything up and how to talk to clients about compliance. You'll get access as soon as it's ready.
Do I need separate consent for each channel?
Yes. The snapshot includes granular consent options so users can opt-in to email, SMS, and WhatsApp individually - in line with GDPR best practices.
Can I use this for client accounts?
Absolutely - this is ideal for agencies. Use it as-is or customise it for each client. It saves hours of setup time and helps you sell GDPR compliance as a premium add-on.
Does this replace legal advice?
No. This snapshot gives you a solid, compliant working system - but it’s not a substitute for formal legal advice. Always check with a legal professional if you're unsure about specific situations.
What if I already have forms in HighLevel?
No problem - just assign your existing forms to the pre-built workflows and it'll work perfectly.
Disclosure: Boost My Business an independent entity from HighLevel. We are not an agent or employee of HighLevel and have no authority to make binding contract or represent HighLevel. We receive referral payments from HighLevel. The opinions expressed here are our own and shall NOT be interpreted or considered as representations, guarantees, or statements made by HighLevel Inc or any of its subsidiaries, agents, or assigns.
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